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Terms and Conditions
  1. Introduction

    These are the terms and conditions ("Terms of Use") for your use of services or features on the sites owned and controlled by 25o2 including www.25o2.in (the "Sites"). We may add additional Sites from time to time as we expand our beauty offerings and these Terms of Use will govern those new Sites when added. You may be accessing our Sites from a computer or mobile phone device (through an iPhone application, for example) and these Terms of Use govern your use of our Sites and your conduct, regardless of the means of access.

    The site is only to be used for your personal non-commercial user information. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions.

    25o2 reserves the right to change the terms of use or the policies from time to time without notice to its users and in its sole discretion.

  2. Privacy Policies

    We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is protected.

  3. Your Account

    You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party. If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to hold that person to all the terms and conditions herein. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated. You are solely responsible for all content that you upload, post, email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

  4. Product And Services Information

    25o2 attempts to be as accurate as possible in the description of the product on the Site. The Site may contain typographical errors or inaccuracies and may not be complete or current. 25o2 reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time without prior notice.

  5. Product Use And Services

    The products and services available on the Sites, 25o2 may provide to you, are for personal use only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Use of the Sites is not meant to serve as a substitute for professional medical advice. This Site is solely an online store for specialty beauty products. 25o2 does not give or intend to give any answers to medical related questions. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.

  6. Recommendation Of The Product And Services

    Any recommendation made to you in the Site during the course of your use is purely for informational purposes and your convenience. It does not amount to endorsement of the product by 25o2 or any of its associates.

  7. Pricing Information

    25o2 strives to provide accurate product and pricing information, however errors may occur. 25o2 cannot confirm the price of the product until you make the order. In the event that an item is wrongly priced, 25o2 may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of 25o2.

  8. Mode Of Payment

    Payments for the products available on the Site may be made in the following ways:

    1. Payments can be made by Credit Cards, Debit Cards, Net Banking, E-wallets, Cash on Delivery and reward points.

  9. Shipping And Delivery

    Shipping of dry products take 4-6 working days and shipping of liquid products take 6-8 working days. Everytime a product is shipped, you will be notified with a message on your registered number on the site.

  10. Intellectual Property Rights

    The "25o2" name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks of 25o2. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of 25o2 or others, are the intellectual property of their respective owners, and 25o2 shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks. Site design, the look and feel of the Sites, text, graphics, button icons, images, audio clips, page headers, trademarks, content, the selection and arrangement thereof, and all software belongs to or is licensed to 25o2.

  11. Limited License

    We, our agents, affiliates, subsidiaries and representatives shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of or inability to use the sites. We do not endorse and are not responsible for the accuracy or reliability of any opinion, information, advice or statement on the sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates. 25o2 reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.

  12. Representatives And Warranties

    This Site is provided to you "AS IS". We make no representations regarding the use of the Contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. 25o2 shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site. 25o2 shall have the right, at any time, to change or discontinue any feature of the Site, including content and equipment needed for access or use. 25o2 does not accept any responsibility for any loss or damage whatsoever arising out of any ability/inability to access or to use the Site.

    The postings on the site or on social networking sites is not intended to constitute personal medical suggestion, diagnosis or treatment. In the event any user relies on the information provided by 25o2 or its employees. He/she may do so as its own risk.

    For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.

  13. Links And Third Party Sites

    25o2 may from time to time provide links to other websites or applications as a service to those interested in this information. 25o2 is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material. If you decide to link to any such third party websites, you do so entirely at your own risk.

  14. Termination

    You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Site. 25o2 may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site.

  15. Governing Laws And Jurisdiction

    The Terms of Use, Policies and questions relating to the performance, interpretation, breach or enforcement of these Terms and Conditions, or the rights, obligations and liabilities shall be construed in accordance with the applicable laws of India.

  16. Indemnity

    You agree to defend, indemnify and hold harmless 25o2 , its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to 25o2 or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use, or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

  17. Site Security

    You are prohibited from violating the security of the Site, including, without limitation,

    1. Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

    2. Attempting to probe or test the vulnerability of a system or network security or authentication measures without proper authorization;

    3. Sending unsolicited email, including advertising of products or services. 25o2 is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations.

  18. Entire Agreement

    If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue to be in effect.

  19. General

    You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.

  20. Contact Information

    Email- support@25o2.in

    Phone- 8291222502

    Contact days- Monday to Saturday (10:00 am to 7:00 pm)

  21. Cancellation And Refund
    1. Cancellation before shipment

      1. If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@25o2.in or call us on +91 8291222502

      2. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

    2. Cancellation post shipment

      1. If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@25o2.in

      2. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

      3. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours, after deducting shipping charges(prepaid).

  22. Refund Policy
    1. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7-10 working days for the amount to reflect in your account.

    2. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 7-10 working days for the amount to reflect in your account.

    3. Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions:

      1. Product is damaged due to misuse/overuse

      2. Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

      3. Serial Number is tampered

      4. Defective products that are covered under Seller/Manufacturer’s warranty

      5. Product is used or altered

  23. Return Policy
    1. Return or exchange product within 7 working days after receiving the product.

  24. Cashback Policy
    1. The customer will receive cashback in form of points in their 25o2 wallet on the basis of total amount of order.

    2. In case of online payments, it will immediately be credited to users account.

    3. In case of COD, there will be no Cashback.

    4. Cashback depends on ongoing offers on the website. 100% cashback is not applicable during the sale period.

    5. User can use  maximum of 350 points from their 25o2 wallet on each order.

    6. Cashback offer is applicable with effect from the date when the order is placed, and the delivery date.

    7. 25O2 cashback points can be only redeemed on prepaid payments (Paytm, RazorPay etc.)