Order

You can always check the status of your order by visiting the profile section.

To cancel your order, please reach out to our customer care on +91 7208651670. They will help you cancel your order. 

We are sorry, but we will not be able to cancel and order if it is shipped. Although, you can simply deny the delivery and if the order is prepaid we will release your payment in the next 7-10 business days in the mode of payment via which you initiated your payment.

We usually provide a tracking link once the order has been shipped. The tracking link helps you track your order. 

Once placed, we will not be able to accept any changes to your orders. However, to make specific changes, you can cancel the order and order again. 

This is a rare case scenario because our team is dedicated to run a quality check and we also double-check the deliveries that go out to you. In case a situation like this arises, you can return the product and your refund will be initiated as per standard process mentioned. 

Delivery

We deliver our products to all parts of India.

No, we do not offer international deliveries at the moment. 

The standard delivery time is 5-7 working days. 

To change your address and other information related to your account, you can visit my profile section. However, if any changes are to be made after the order has been placed, you will have to contact the customer care number mentioned on the website and get it done manually.

Refund

We usually take 12-15 business days to initiate the refund and it is reflected in the same payment mode via which you made your payments to us. If your refund has not been initiated after the mentioned tenure, you can contact our customer care and they will help speed up the process for you.

After the order cancellation we typically require you to contact us at the customer care number provided on the website, we manually initiate your refund and it takes 7-10 business days to be reflected in the payment mode via which you made the payment to us.

Return

To return a product you are required to call on the customer care number mentioned on the website, our team will provide you with all the assistance that you need. 

We normally don’t accept exchanges, especially if the product has been used. However, if the product hasn’t been used, it is eligible for exchange but only after it passes the quality check that our team runs.

Yes, orders once placed can be cancelled by going to my order section and cancelling it from there. However, if the order has been shipped, you will have to call us and we will have to cancel the order from our end. 

You are required to initiate your returns or exchanges within 5 working days of receiving your products. After that, we don’t accept any return or exchange.

The order is picked within 5-7 working days from the day you place a return request with us. We try our best to reach to you at the earliest but it normally takes 5-7 days for us to do so. 

Product

Normally this doesn’t happen because we run a check before anything is sent out to you. In case of an exception though we request you to call and speak to our customer care. They will help you with the process ahead of it wherein you are required to share an image of the damaged product.

Our lipsticks are made with pure love in India, they come with an expiration of two years.

We rarely run out of stock because never want you to wait for the goodness that we have created for you. If a product, in any case, runs out of stock, we notify the customers who click on the notify me section.

Currently, we are only available online on our website and other e-commerce portals.

There is an entire team dedicated to serve you and provide you with the best products. Our products go through multiple quality checks before they finally reach to you.

My account

If you wish to reset your password on our website you are supposed to click on the forgot password tab after that you will be redirected to the email verification process post which you can create a new password to login your account.

To change any detail related to your account, you are required to visit my profile section and edit the details as per your convenience. 

This may generally happen if the username or password is entered incorrectly. Please check for capslock or other special characters that you may have used.

To change the address details related to your account, you are required to visit my profile section and edit the details as per your convenience. 

Payments

Yes, our payment gateway is secured to make your payments safe, quick and hassle-free. 

Yes, we do accept cash on delivery or COD but considering the current scenario, we advise our customers to always go for contact-less delivery.

Payment processing partner – Razorpay

Payment methods – Debit Card, Credit Card, Net Banking, UPI,  Wallets, Google Pay

Shipping

Yes, different orders have different shipping charges levied on them as per the location they are to be delivered to. 

We share a tracking message every time your order is shipped, to track your order please check that message,  visit that tracking link and you will be provided with all the details related to your package.  

No, the shipping charges are a one-time cost and in case of any cancellation, return or exchange, those charges are non-refundable.

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